Returns & Warranty

We want every RÄPPLI timepiece to reach its owner exactly as intended. If something is not right, please contact us at info@rappli.watch and we will be happy to assist you.

Returns

We accept returns of standard, non-personalised products within 14 days of delivery.

Before returning a product, please contact us at info@rappli.watch. We will provide you with the necessary return instructions.

To be eligible for a return, the product must be:

• unused and unworn;
• in perfect and resalable condition;
• returned with all protective materials, labels and seals intact; and
• accompanied by its original packaging, documentation, accessories and any other items supplied with the product.
  
  

Return shipping costs are the responsibility of the Customer unless the return results from an error by RÄPPLI Watches GmbH or from a covered manufacturing defect.

Returns must be sent using a trackable and adequately insured shipping service. RÄPPLI Watches

GmbH cannot be responsible for returned products lost or damaged in transit before they are received by us.

Products showing signs of wear, damage, alteration or incomplete contents may not be eligible for a full refund.

Any mandatory consumer rights applicable in the Customer’s country of residence remain unaffected.

Numbered and Personalised Watches

Choosing an available production or serial number within a RÄPPLI numbered edition does not, by itself, make the watch personalised or customised and does not affect the return policy described above.

However, products that have been engraved, altered, manufactured or individually configured specifically for the Customer beyond the standard options offered for the relevant edition may not be returned, except where required by applicable law or in the case of a covered defect.

Certain limited editions may also be expressly identified as non-returnable before purchase. Any applicable mandatory consumer rights remain unaffected.

Refunds

Once a returned product has been received and inspected, we will confirm whether the return has been accepted.

Approved refunds will be made using the original payment method.

We aim to process refunds within 10 business days after receiving and inspecting the returned product. The time required for the amount to appear in the Customer’s account may vary depending on the payment provider or financial institution.

Original shipping charges, return shipping costs, customs duties, import taxes and similar charges are not refundable unless required by applicable law or the return results from an error by RÄPPLI Watches GmbH.

WARRANTY

Every RÄPPLI timepiece is covered by a two-year international warranty from the date of delivery against manufacturing defects.

Our warranty is provided in addition to any mandatory statutory rights applicable to the Customer.

What the Warranty Covers

The warranty covers manufacturing defects affecting the proper functioning of the watch or its

components during the warranty period.

If a covered manufacturing defect is confirmed, RÄPPLI Watches GmbH will, at its discretion and where permitted by applicable law:

• repair the watch;
• replace the defective component or product; or
• where repair or replacement is not reasonably possible, offer an appropriate refund or price reduction.

Warranty repairs and replacement parts are provided without charge for defects covered by the warranty.

What the Warranty Does Not Cover

The warranty does not cover:

• normal wear and ageing;
• scratches, dents or other cosmetic changes resulting from normal use;
• normal wear or ageing of straps, bracelets, buckles, crystals, coatings or other external components;
• • damage caused by accidents, impacts, shocks or improper handling;
• damage resulting from improper or incorrect use;
• damage caused by unauthorised repairs, modifications or interventions;
• damage resulting from failure to follow the care and operating instructions provided with the watch; or
• water damage resulting from use beyond the stated water-resistance specifications or from improper operation of the crown or other controls.

Natural changes to leather straps resulting from wear, moisture, sunlight and ageing are considered part of the material’s normal evolution and are not manufacturing defects.

Water Resistance

The water-resistance rating of each RÄPPLI watch is stated in its technical specifications.

Water resistance is not a permanent condition and may be affected over time by ageing of seals, impacts, temperature changes or servicing.

We therefore recommend periodic inspection of water resistance, particularly before exposing the watch regularly to water.

Warranty Service

If you believe your watch has a manufacturing defect, please contact us before sending it:

info@rappli.watch

Please include your order information, a description of the issue and, where useful, photographs or a short video showing the problem.

We will review the information and provide instructions for sending the watch for inspection if necessary.

Please do not send a watch to RÄPPLI Watches GmbH without first contacting us.

Questions?

For returns, warranty claims or after-sales assistance, please contact:

RÄPPLI Watches GmbH

Hölzlistrasse 57 A

4102 Binningen

Switzerland

info@rappli.watch

These Returns & Warranty terms should be read together with our Terms & Conditions. In the event of any inconsistency, the Terms & Conditions shall prevail, subject always to mandatory applicable law.